VODACOM POOR/NON EXISTENT SERVICE DELIVERY

Vodacom approached our complex to install a fiber cable with the proviso if we agreed we would all be linked up to receive internet at specific rates. Installation was done and the 1st two residents were linked. I then app**** and the router installation was done on the 20th Oct 2020 with technician promise I will be activated within 3 hours. Nothing happened and after several calls to *** received a reference number on 22/10/2020 but no feedback. After several other calls I was informed that the internet to the complex was not linked yet despite assuring them that my opposite neighbour are using it hence we are definitely linked up. No feedback was received and when I called again I was told the service request was now closed. I again assured the consultant that I was personally in the home of my neighbour and he demonstrated how he downloaded a program at the time. The consultant again rep**** he will get a manager to call me that very afternoon which of course did not happen. I then cancelled the transaction on the 30th Oct 2020 as it seems they are not interested in sorting my problem out nor to deliver the service I signed on for in the first place. I am waiting to see if I am going to be charged for the installation costs and routers delivered as I will seek legal assistance to sort them out. I do not believe any of their manager have ever tried calling their call centre as one will go far to find more *********** people and ones that are less interested in assisting their clients. I had cell contracts with Vodacom for the past 20 years but this experience taught me that they are just there for money and will move these to a different service provider soon. Please do not be conned by their smooth talking sales people as sales and operations are definitely not on the same page not to mention after sales service.