Vodacom Poorest service provider every

Good day

Vodacom it's a bad poorest service provider, unprofessional. I logged a call to close my ****** phone and sim card. Later i called to do a sim swap which I was advised that my sim card it's flagged with no explanation of the term word. I was then advised to go the Vodacom store with my Id and proof of resident together with R20.00 for sim swap . At highveld mall Vodacom shop I was assistant by Alice which advised me she cannot help me people who were supposed to assist me it's Vodacom call centre and currently she can't get hold of them since its Sunday I can contact them tomorrow then later come back to her for further assistance she said. Today the 21/03/2022 I called the call centre for assistant I asked to speak to the team leader whom failed to assist. As I explained my frustration moving from one pillar to other post whith no progress and help, my time and money waisted for nothing using my petrol to travel to the mall with no help as the team leader advised me to go back to the mall while Vodacom mall advised me to get help from call centre. He asked me why did I not call them the call centre while I was at the mall I told him I had no phone with me. I explained my frustration to the team leader that I can't excess my online banking and other staff which needs my phone number to be active. He then told me how will he know that I am a correct person I'm not the owner I am a *********. I asked him to ask me security questions to identify or verify me but he continued with a tone that he is not willing to help me i asked him his full names he only said his name is Jimmy and refused to give me his surname he cannot give me his surname since it will endanger him I can trace him to his home as previously it happened with other people. I told him that every service provider person have their name and surname on their tack or they will introduce them selfs , he refused to give me his surname and told me he cannot help me. Jimmy he is not fit to be a team leader at vodacom call centre he failed to take an initiative to resolve the matter my call ended with the alternative number he failed to return a call. I tried to log a query on Facebook Vodacom page for help they also fail to assist. I'm even thinking to change the service provided as they think they are doing me a favour forgetting that I put food on their table. Vodacom as a whole failed me to walk in my shoes as a customer to resolve my matter I'm not happy at all.

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