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Suritha S
1 reviews | Active since Feb 2020
03 Apr 2021, 09:14
Vodacom poorest service ever
Good day
I have a pending query since January 2021. Customer care agent Siyabonga has not rectified his mistakes. Upon ordering of new cell phone /upgrade I was promised that line *** would be reinstated, and the incorrect upgrade on *** would be reversed. None of this has been done. You can access your own database and listen to your so called recorded calls. I would prefer someone in a supervisory role to contact me regarding this matter.
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Vodacom's replyOfficial
03 Apr 2021, 12:32 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Apr 2021, 12:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Suritha S's updateReviewer Update
03 Apr 2021, 15:09Thank you for the standard automated reaponse
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Suritha S's update03 Apr 2021, 15:09
Reviewer Update
Thank you for the standard automated reaponse