Vodacom poorest service

I reported a *****ulent contract with vodacom from the 10th July 2023 and submitted all required documents, on 14th July 2023 they acknowledged receipt of my complaint and advised they will give feedback within 14 days but they did not until I sent follow up email on the 11 August 2023, I received confirmation of ***** on the 25th August 2023 and they promised to repay the installments that were occurring in my account and would be paid within 14 days. That payment did not occur, I sent follow up email on 1st November 2023 and also called their ***** and they confirmed payment will be made within 14 days again. Until now there is no payment. Honestly what kind of service is this, without me calling them there's no communication and I need the money they have been debiting for 5 months. If this post can reach the CEO the better, Ref: I-***8