ZM
Zenzi M

1 reviews | Active since May 2023

06 Dec 2023, 15:17

Vodacom poor workmanship and unprofessional Fibre technicians

Vodacom has given out contracts for Fibre connection to companies that have hired cheap labour. I was charged R1000 end of October for line installation. Not only did their cheap *********** technicians connect broken Fibre lines, they also did a shady job and not install where I had requested them to. They also broke my water pipe and damaged my pavement. They did all this and just left it like that. I need all of this to be rectified and they must give me my money back as this was an inconvenience for me, I spent more than a month without Fibre. Every time a new technician comes to fix the previous technicians work, they speak about how shady the workmanship is. Vodacom needs to fix their mess and pay me back

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Replies (1)
Vodacom
Vodacom's reply07 Dec 2023, 08:00
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team