VODACOM POOR SUPPORT

I reported a technical fault on the 15th of November 2015 and was told that it will be sorted out in 7 days. TO date NOTHING has been done. I have not received any feedback and when I call the call center all they say is that they will escalate the problem to the technical department. Then I spoke to the above managers who promised to have the issue sorted out in 2 days but still nothing. I also requested that I be credited for the months that I am unable to use my device and they still took the debit order off my account. What type of customer service is this? I get pushed from pillar to post and there is no solution in sight. I am frustrated at the level of service that I have received and am seriously considering going to another service provider. Is there anyone at Vodacom that can assist as a matter of URGENCY!!!. I have been more than patient waiting for these guys. There must be a thousand technicians and not even 1 out of them cam sort out the problem. I called yesterday and was told that it was going to be escalated for the 5th time now!!! PLEASE HELP!!!!!