DB
Duplessis B

1 reviews | Active since Jun 2013

31 Mar 2023, 13:14

Vodacom Poor Signal & Weak Coverage in Secunda causing massive business losses

Me and my wife have been reporting the weak Vodacom signal at our residence at 23 Piketberg Street, Secunda to Vodacom continuously throughout the last 7 years. We stay in Secunda in a residential area, in the middle of a suburb.

We are the contract holders of 4 Vodacom contracts, including cellphones and Fibre Wi-Fi. Our Vodacom contract numbers are: - *** - *** - ***

We run a local business from the premises, and the signal is so so poor that we cannot hear when customers are phoning. This has a massive negative impact on our ability to perform business, and we are loosing business as a direct result of Vodacom's inability to provide quality cellphone coverage.

We need Vodacom to get the signal right once and for all, or alternatively refund us for the breach in contract by not being able to deliver the promised service!!!! Please contact me on***and send a representative to come and see me to resolve the issue as a matter of urgency!!!!

0
Replies (1)
Vodacom
Vodacom's reply31 Mar 2023, 13:35
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team