VODACOM : POOR SERVICE YET AGAIN

On my third visit to a vodacom store i was told that my port was done and at 7 i will be able to use the number. I checked after 7 still nothing. I called this morning and was told that the port didnt go through and i could check in the day, just called back now to be told it has been escalated and will take 72 hours. Why do these people drag their feet when they mess up. please fix for me. I am so tired of VODACOM.