VODACOM : POOR SERVICE YET AGAIN

Item: Vodacom
Rating: 1
Author: Kay S

After numerous attempts and posts on here VODACOM has still not honoured the quote to me. My data and sms for last month has not be allocated to me even after contacting VODACOM and requesting to fix their negligence. Again this has not been allocated to me for June. Please fix this, i am not sure what other means to use to contact VODACOM to resolve this. All my other reviews on here have been for the same issue. Kindly regard this as urgent and important.Thank you

Helpful (0)

Replies (2)

Vodacom's replyOfficial

01 Jun 2018, 09:21

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Vodacom's reply01 Jun 2018, 09:21

Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Kay S's updateReviewer Update

05 Jun 2018, 11:13

I am very pleased to say that Dane Larson from VODACOM resolved my matter within 24hours of being assigned my matter. Dane kept me in the loop throughout the process and managed the situation very professionally. Thank you very much Dane.

Kay S's update05 Jun 2018, 11:13

Reviewer Update