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KS
Kay S

1 reviews | Active since Jan 2018

06 Apr 2018, 11:19

VODACOM : POOR SERVICE YET AGAIN

Good day, I am having issues again with Vodacom. I have not been allocated my data bundle this and now all my airtime has been used up. i have called twice and have had no luck. Please fix this issue as a matter of urgency. I do not have time to call and be kept on hold every day. It is very frustrating.

0
Replies (6)
Vodacom
Vodacom's reply06 Apr 2018, 13:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

KS
Kay S's update06 Apr 2018, 14:48
Reviewer Update
Thank you for contacting me. I received a sms that my account will be debited for R899.00 . Please stop wasting my time and do things properly the first time ,everytime. This was not part of the deal or the conversation we had. Please fix this .
Vodacom
Vodacom's reply06 Apr 2018, 14:56
Official

Good day

Thank you for taking my call; we regret taking note of your experience.

The data and airtime is now loaded. You may receive an SMS that stated the 1 gig s charged, please ignore the SMS.

Please review your Hellopeter posting.

Regards

Moddy

KS
Kay S's update06 Apr 2018, 15:00
Reviewer Update
Thank you for your prompt action and clearing issue.
KS
Kay S's update02 May 2018, 14:31
Reviewer Update
This is the 10th frustrating month I have to contact VODACOM to ask them to honour their quote. I am having issues again with Vodacom. I have not been allocated my data bundle this and now all my airtime has been used up. i have called again this month and have had no luck. Please fix this issue as a matter of urgency. I do not have time to call and be kept on hold every day. It is very frustrating. Why is it that not a single employee at VODACOM can get this right. I have spent hours and spoken to over 20 employees.
KS
Kay S's update29 May 2018, 14:14
Reviewer Update
I have received data bundle thank you but not been allocated the airtime and sms up until now. please fix this and also set up for the rest of the contract period. I am tired of shoddy service delivery from VODACOM, every single month