VODACOM POOR SERVICE TO OLD CLIENT WITH NEW CONTRACT

I did apply online for a new vodacom contract, I have to phone it to find out what happen with my application, they never did put it thru, then I did give them my current address where i will be during lockdown I waited again two weeks and then they want to deliver the phone but I was back at work. They did not want my daughter in law to sign for it so I had to make a change of address, now I have to wait 48 - 72 hours for someone to phone to confirm my work address and then I have to wait again 48 - 72 hours for delivery. I try to explain to them that it's urgent cause my son's phone is broken and they do not have any communication cause it's lockdown. All that the agents say - Sorry you have to wait. I did send an complaint to Vodacom's complaint department on Monday 18th May nobody bother to come back to me. VODACOM POOR SERVICE