KP
Keagan P

1 reviews | Active since Sept 2020

03 Sept 2020, 09:42

Vodacom Poor Service, stay away from Fibre

I would suggest staying clear of attempting to set up a Fibre line with Vodacom. I sent an email lodging a complaint and nobody had the decency to come back. You have to constantly chase up and end up not getting anywhere. The entire Fibre process is a mess and these guys don't know what they doing. This is the start of the relationship I cannot imagine what else lies ahead. Instead of assisting my business they are more of a challenge than covid itself, end up spending more time trying to sort out this line than anything else.

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Replies (1)
Vodacom
Vodacom's reply03 Sept 2020, 11:00
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team