Vodacom Poor Service - SR***

I have a logged a call with Vodacom on 6th November 2024 due to my internet/wifi experiencing intermittent issues and have followed up with vodacom to obtain status of my query and the answer I obtain is "the technician are working on issue" 17 days later they are still working on resolving my issue. I am not getting value for my money for experiencing poor customer services and continuous buffering and hourly intermittent.. Cancelling my service with Vodacom to seek better options