Vodacom poor service received

I made a purchase, on the voda bucks store on 26 November 2021 on Black- Friday the funds were taken off credit card, and the order was cancelled.

I have contacted Vodacom on numerous occasions regarding my refund but turn a blind eye,

My first contact was with Emma on the 1st December 2021, who told me that she requested for a refund to be issued, and I will receive feedback within 72 hours, since then I spoke to two other agents and Emma again on the 13 December 2021 she told me she was going log a refund request with the person in charged of this, and will call me back but have not heard from her since then.

I then contacted Vodacom again on the 15 December and spoke to Lindiwe to my surprise Lindiwe said she can only see my query was logged on the 13 December 2021, so all the calls made prior to the 13 Decmber 2021 we're ignored.

I am very disappointed with the service received and making me wait so long for my refund, if this is how you treat your customer I will take my business elsewhere going forward.