Vodacom Poor Service & Possible ********** Upgrades

I was called 2 weeks ago by one of your Upgrade Call Centres; they advised me I was eligible for upgrades on 2 of my numbers. I was offered the following:

1. On my cell number, I was offered a 24month contract for 300 minutes with a Samsung A21 cellphone & a reduced monthly fee for 24 months. The data package & sms remains the same. 2. On my data number, I was offered a 24 month contract for 140GB daytime & 100GB nighttime package at R399 per month

I agreed to the offer, it should be on your call records.

When the upgrade was due to be processed, the consultant called me with different packages:

1. On my cell number, the minutes would remain at 200 @ exactly the same price I'm currently paying. 2. On my data number, the data package was for 50GB daytime & 50GB nighttime @R399 per month

I advised the consultant to stop the entire process, putting everything on hold immediately & to ask a new consultant to call be back with the original offering. No feedback for 2 weeks. All this was recorded, as advised by your consultants.

Today 26th March, I called your Customer Care dpt. to do a follow-up. I was advised that my 2nd data number was upgraded today by one of your Consultants, after that he received confirmation from me. I did not speak to any Consultant today to upgrade this number.

I advised your Consultant that this was *****alent as I never agreed to this. I requested this to be cancelled immediately & an investigation done. The Consultant tried to do a conference call with the department that had offered me the upgrades, but got cut off.

No attempts made by the Consultant to all be back...

I called back & spoke to Tevin Xulu; he assisted me as far as he could & escalated my cases as per above.

I have 4 contracts with Vodacom.

After sending an email to your customer care , I still have not even received an acknowledgement of my email or complaint. a. I need an investigation done on who & how can my contract be upgraded without my approval. b. Why are the promises made, the offer differs from the actual c. If the above offers cannot be provided, I need an explanation why.

I called again today, 1st April & someone went ahead & upgraded my data number even after asking for this not to be done.

I am still waiting for feedback so I can cancel all my contracts with your company.

Rgds,