VODACOM POOR SERVICE ONLINE UPGRADE

On Black Friday 23.11.2018 I have upgraded my number online - Samsung Galaxy A7 ,+ Sumsung Gear Fit2 Pro Large,10GB once off Data Bundle/50min airtime/350mb Data/50 sms at R399.00 x 24months. I had to fill in my delivery address and home address also had to fill in my ID number. I got my confirmation online that my upgrade was successful with my Reference number -VODACOMONLIN- ********** ********** 41 and that a confirmation has been sent to my email address and cell nr. also that a call center agent will contact you shortly. No confirmation was sent to my email address or cell NR. - Nobody phoned me so half an hour later I phoned (23.11.2018 ) the online department to confirm my order , she advise me that there was no upgrade done on my number i said how is this possible and gave her all the info as stated above, she said that she escalated it and they will contact me. Nobody contacted me. On Monday the 26.11.2018 I phoned again another agent also told me there is no upgrade loaded so I once again explained my story -she also said that the deal is over and that the phone and watch not available anymore-I said to her Vodacom need to sort out this as I have all my proof that I upgraded and need the deal as I have upgraded 23.11.2018. Vodacom's service is very bad and unhelpful why does it take them so long to sort out this mess which is there own mess. This is not the first time I had a problem with online upgrade. Waiting to hear from you with the news that you will be sending my upgrade as I have done on the 23.11.2018 with some extra data for the inconvenience