Vodacom poor service, no fiber, no updates for 3 weeks

been without fiber connection since Friday the 20/06/2025 todate the 05/07/2025 without any idea as to why can't i get assistance while I've a valid contract for the service. The consultant always tells me that they will escalate the ticket but nothing is happening, tried to cancel and request a new installation but was changed arm and leg for that whereas i am sure i wasn't gonna wait this long for a new installation, what a terrible service and poor turn around for such.