1 reviews | Active since Mar 2017
Vodacom Poor Service ****ing My Business
<p>On March 2i received a Vodacom Notification - B ********** -0 stating that my account was temporarily converted to a Top Up Collections price plan due to non-payment and myaccount being in arrears. They stated that the Top Up Collections price plan replaces my current Vodacom contract price plan, until such time that my account has been brought up to date. i was asked to make arrangements to pay my arrears which amounted to R11 600. I made arrangements topay in 3 instalments and i paid the first instalment of R5000. nothing han been done since. All my phones were not converted to topupplan as promised, and are still suspended (3 Months now), i phoned Vodacom more than 15 times but nobody helps. i cannot allow vodacom to add more debt on this account because i have done my part i made arrangements and paid. they mus convert all the phones ( ********** 159; ********** 050; ********** 645) to TopUp Plan with immediate effect and not add any debt on the account.</p> <p>My Refs: B ********** </p> <p>People Spoken to Hloni Tshabalala; Phillip (Supervisor),</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Fana Ndlovu,
Feedback has been provided to you via email.
Regards,
UW
Dear Fana Ndlovu,
Feedback has been provided to you via email.
Regards,
UW
