Vodacom Poor Service for long time clients

I went into Vodacom because my husband wanted to do a change of ownership for his number, the consultant managed to get my Husband blocked because of submitting and cancelling 3 times, which brought down his score...so now he has been declined to have his number on his own name and he cannot take out yet another contract that we desprately need.... <br> How can these consultants submit change of ownership docs without my signature, as my husbands number is currently on my name... therefore I cant understand why we have to wait for 3 months before we can do the change and take out another contract.... This is just really rediculous...as I have 3 active contracts with Vodacom and have been supporting Vodacom since I first owned a phone....