Vodacom poor service

Our signal has systematically gotten worse and worse over the last 2 years. We have a Vodacom tower about 600m from my house, most of the time we have no signal. Our signal has been down now for more than 36 hours.

The worst part of this is, if you contact Vodacom, they tell you to send an email to customer-care, but they just never respond to those emails. There is no one to talk to or complain to. Really one of the poorest service providers I have had to deal with. We have started to switch over to MTN as our contracts reach maturity.

PS. this has nothing to do with load shedding. The above mentioned is outside of load shedding times.