Vodacom poor service

Please take note that i have a prepaid account and there is no way for me to contact or speak to a consultant every time i try and call in it said that the customer care has high call volumes witch i undersand but for the last 3 days ive been struggling to get ahold of a consultant as they keep saying its currently unavailable.. I have a laptop at vodacom and i cant even query anything cause i cant get ahold of anyone.. This is very poor and im very upset about this please give me a call or ill be forced to get in touch with your board and lay a complaint..