JP
JADE P
1 reviews | Active since Feb 2022
24 Feb 2022, 10:26
Vodacom poor service. False commitment.
I had contacted Vodacom in April 2021 requesting a settlement letter, they advised one can only be sent once settlement amount paid. I made final payment on 28/4/2021 I required a paid up letter which they said would be sent after last statement is sent (I needed to call them in the new month and after they had issued the statement and it was sent on June 10th 2021) This mentioned above was mentioned to me on 15/6/2021 It would have taken about 5-7 work days to receive said paid up letter.
I have contacted them throughout the year of 2021 waiting for the PAID UP LETTER even went to Vodacom in Campus square mall ( Melville) and they advised in store they only give settlement or paid up letters if the account was with legal.
We are now in 2022 and I am still waiting on said letter .
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
24 Feb 2022, 11:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Feb 2022, 11:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
JP
JADE P's updateReviewer Update
24 Feb 2022, 11:26Thank you. I sure hope it is soon as I needed to open a HELLOPETER account to get Vodacom's attention. Not once have I ever needed to complain on such a large platform on a companies poor service.
JP
JADE P's update24 Feb 2022, 11:26
Reviewer Update
Thank you. I sure hope it is soon as I needed to open a HELLOPETER account to get Vodacom's attention. Not once have I ever needed to complain on such a large platform on a companies poor service.
Vodacom's replyOfficial
28 Mar 2022, 10:40Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply28 Mar 2022, 10:40
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,