WP
Willem P
1 reviews | Active since Dec 2022
08 Dec 2022, 19:11
Vodacom poor service
I have been trying to help my 70 year old Dad with a contract he had for my Mom. This contract expired end of 2021 and was never renewed. My Mom passed away in January of 2022 and we have been trying to cancel this contract since February. No branch can assist us as you can only cancel contracts over the phone. The debit order still gets deducted from my Dad's account. Please can anyone help?
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Replies (2)
Vodacom's replyOfficial
09 Dec 2022, 08:17Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Dec 2022, 08:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
WP
Willem P's updateReviewer Update
02 Jan 2023, 08:45Good day
Apologies for the delay with my reply, I had to wait to see if the debit order still gets deducted. Vodacom was very quick to respond to my Hello Peter review, however the debit order still occur from my dad's bank account. I do not know how to express my disappointment. Whiles on the Phone, Vodacom promised to reimburse my dad for the months of debit orders, that did not happen and the debit orders continue.
Is there any advice for me on how to sort this out?
Regards
Apologies for the delay with my reply, I had to wait to see if the debit order still gets deducted. Vodacom was very quick to respond to my Hello Peter review, however the debit order still occur from my dad's bank account. I do not know how to express my disappointment. Whiles on the Phone, Vodacom promised to reimburse my dad for the months of debit orders, that did not happen and the debit orders continue.
Is there any advice for me on how to sort this out?
Regards
WP
Willem P's update02 Jan 2023, 08:45
Reviewer Update
Good day
Apologies for the delay with my reply, I had to wait to see if the debit order still gets deducted. Vodacom was very quick to respond to my Hello Peter review, however the debit order still occur from my dad's bank account. I do not know how to express my disappointment. Whiles on the Phone, Vodacom promised to reimburse my dad for the months of debit orders, that did not happen and the debit orders continue.
Is there any advice for me on how to sort this out?
Regards
Apologies for the delay with my reply, I had to wait to see if the debit order still gets deducted. Vodacom was very quick to respond to my Hello Peter review, however the debit order still occur from my dad's bank account. I do not know how to express my disappointment. Whiles on the Phone, Vodacom promised to reimburse my dad for the months of debit orders, that did not happen and the debit orders continue.
Is there any advice for me on how to sort this out?
Regards