JO
JOHANNES O
1 reviews | Active since Dec 2012
11 May 2022, 08:19
Vodacom poor Service
I had a subscription at Vodacom, on 1 December 2021 i canceled that and expected that the last debit order will be end of December 2021.How wrong was i,they kept on to debit my banking account and up to the end of April,then i instructed my bank to stop the debit order for the month.I send them numerous emails,they did not gave me any feedback.I ecpect from them to reimburse me and stop the debit order.The service was discontinued end of December
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Replies (1)Vodacom's replyOfficial
11 May 2022, 11:15Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 May 2022, 11:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
