LB
Leo B

1 reviews | Active since Dec 2016

11 Dec 2016, 13:01

Vodacom poor service effecting business income

<p>About 3 weeks ago we signed a Vodacom business contract for their data package with a wifi router. The rep came to us to do a speed check and suggested we port our Telkom number and sounded great. The paperwork was completed and we started receiving system generated sms about the progress. We have not received the router as they said they have a problem finding stoc**** For 3 weeks we were making numrous calls to no avail and having to use our cellphones as data hotspots (2gig per day)</p> <p>On Thursday I received a sms stating that the number porting was suceasfull and immediately our business phones had no incomming or outgoing lines which is effecting our business and income to a huge degree.</p> <p>After numerous phone calls and promises that they are setting up another router for us we have not had any calls back and we still dont have any telephone service</p>

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Replies (1)
Vodacom
Vodacom's reply12 Dec 2016, 07:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team