VODACOM POOR SERVICE

On 12 July 2023 - I upgraded online. My current contract expires end August 2023. The consultant assured me my new contract will only start once the current one ended. I agreed to a contract for R399 p/m. I told the consultant I will rather call back end of August as I don't want to pay any extra fees. Last week I received an invoice stating my new contract started immediately when upgraded. Vodacom also added 15 GB data as well as 1000 voice minutes to my bill. Also charged me for the old headset twice. My account ends up being R1136.53. I made numerous calls, been on phone for hours and still it is not resolved. Someone at the after sales department removed the extra data and voice minutes from my next invoice, but the current one of R1136.53 I still have to pay. On Saturday 8 August I got through to a consultant that logged a service call so this is the only ref number I have ***. I asked her to please remove the data and voice minutes from my account. She explained that it was Vodacom's mistake and cannot be removed so I can use it. This did not make sense but she assured me it is what it is. This morning I got a call from Chloe saying they will credit me for data amount, but not the minutes as I have used some of the minutes. She couldn't tell me how many minutes. She advised that I buy minutes to top up the 1000 minutes then she can credit me for that. According to my balance check I have 1079 minutes left. I bought another 100 minutes so now have 1179 minutes, but according to Chloe I have used some of the minutes. The charge for my previous headset is still on next month's invoice as well. I've been calling and putting on hold for hours. Tried emailing as well - no response. This is the most pathetic service I ever got from a Company. Everyone is "assisting" you but nothing gets done. Empty call-back promises. I am disgusted with Vodacom. It seems like they get commission by just adding items to your account. I've tried to resolve this via various departments - online, after-sales, customer care & billings. No success. I would like to rate them -5. Vodacom consultants are not trained and give wrong information to clients. Add unauthorized items to your account and don't bother to listen to recorded telephone conversations. POOR POOR SERVICE!!!!