MP
Markus P

1 reviews | Active since Dec 2018

01 Mar 2021, 22:55

Vodacom. Poor service.

I have been a big suporter of Vodacom for more than 10 years. But if late their service are very poor. They have technical issues more often then ever before. I have 3 contracts through vodacom, but will cancel them all when the contracts expire. My wife is with MTN and their service and quality contracts is just so much better. I stuck to vodacom out of loyalty. But I believe now loyalty does not pay back. Their fibre wifi could be offline for days. I recommend that potential vodacom clients think twice before going to vodacom, and rather consider other service providers. This comes from a client that has been a vodacom client for over 10 years. But this will change soon. Think twice about vodacom.

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Replies (1)
Vodacom
Vodacom's reply02 Mar 2021, 07:29
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team