BB
Bêrend Badenhorst
1 reviews | Active since Jun 2018
19 Nov 2020, 11:19
Vodacom poor service
I bought airtime using the Vodacom App and using my ABSA credit card. The purchase shows on the app with the message "waiting for bundle allocation". This has been the case for a week rendering me unable to make any calls. Vodacom sent me an sms on the 18th (yesterday) stating that are " still working on the problem". Wow! In addition, I did not receive my contractual 100 minutes voice time this month. I heve reported these matters repeatedly on the customer care line. This is exceptionally poor service!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
19 Nov 2020, 11:53 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Nov 2020, 11:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
BB
Bêrend Badenhorst's updateReviewer Update
19 Nov 2020, 12:51I have already spoken to a number of "consultants" which did not solve anything? Why don't you just give me what you owe me?
BB
Bêrend Badenhorst's update19 Nov 2020, 12:51
Reviewer Update
I have already spoken to a number of "consultants" which did not solve anything? Why don't you just give me what you owe me?