Vodacom poor service

Well on 14th of April app**** for online laptop contract after some days submitted my personal documents to vodacom agent n he said received fast forward this month I do follow up no response so I ended up twitting about their poor service than vodacom respond says I must send documents since there is no documents appearing n I said no check with asapha cause he received next u know wen I call them nombuso who assisted me claimed I do not qualify for laptop deal than on twitter said different story saying they don’t see my documents. Got sms with referral number and application approved sms so my question why is the agent and verified Twitter account say two different story so disappointing #poorservice #vodacom @vodacom