Vodacom Poor Service.

My Vodacom Fibre service has been suspended for the past 3 weeks. I’ve been assisted by numerous consultants and nothing is forthcoming. It is very depressing and daunting to be dealing with a A big company like vodacom thus failing customers service which really contradicts their slogan “Power to you”. Today I called to cancel my contract which I felt would be a great choice after many days of heartache with the back and forth of emailing. They now want me to pay the cancellation fee and also for the router when the discrepancy is from their side. Who would pay for services that aren’t worthwhile to their services? A guy called Dean called on Tuesday making a follow and promised to call the next day to make a follow up and it Thursday night already and I’ve heard nothing from him. Why would vodacom want me to pay for cancellation fee and for their router when issue is on they’re side? I’ve paid from my side for none existing service and internet connection? Service is poor in all aspects.