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freynecke F

1 reviews | Active since Jan 2017

09 Jan 2017, 13:32

Vodacom poor service during December/Jan at KZN south coast

<p>My contract was renewed in Dec 2016. My data normally last 2 weeks. I was on holiday at Leisure Bay KZN south coast travelling the area extensively. Very poor reception and Edge not responding. On received the notificatuion that my data was running out through Dec, but it lasted the whole month.</p> <p>In Jan I didn't have any credit/data left.</p> <p>First I phoned to get an explanantion but was cut off after 22min. I received a sms the next day (4th) that they will follow up with me because the call ended. Nobody phoned until today?!@$%^</p> <p>On the 5th I went to Shelly centre to get it sorted (more of my own time and costs). The guy in store striuggled to sort it out and eventually I was told that I used all data in 3 days because of my own doing - the 1st time in 2 years - really??</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply09 Jan 2017, 14:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Vodacom Consumer Website Team