DW
Dave W
1 reviews | Active since Jan 2016
30 Dec 2020, 12:22
Vodacom poor service delivery
Vodacom's services in our area are degrading over the past few months to virtually unusable for all intents and purposes. Call connections call stability, data connectivity and data speed. Multiple attempts to get Vodacom to attend to the issue have proven totally unsatisfactory. Not one single actual response, let alone boots on the ground to correct the issue. What really riloes me is that I pay the same R2k plus a month as other areas where they don't have the same issue. If I pay one cent less due to the poor service and their inability to provide the service as expected - they'll cut me off completely. Banners Rest area, Port Edward, Lower South Coast KZN
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Replies (4)
Vodacom's replyOfficial
30 Dec 2020, 13:49 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply30 Dec 2020, 13:49
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
DW
Dave W's updateReviewer Update
30 Dec 2020, 14:44Email received and response sent as requested.
DW
Dave W's update30 Dec 2020, 14:44
Reviewer Update
Email received and response sent as requested.
DW
Dave W's updateReviewer Update
05 Jan 2021, 10:01Whilst I have responded to the requests for specific info, Vodacom has still failed to either contact me (as they promised) or to resolve the issue. Once again, today, service is down, sms's and phone calls are a real problem and the data connection is unusable at 2 bars edge.
DW
Dave W's update05 Jan 2021, 10:01
Reviewer Update
Whilst I have responded to the requests for specific info, Vodacom has still failed to either contact me (as they promised) or to resolve the issue. Once again, today, service is down, sms's and phone calls are a real problem and the data connection is unusable at 2 bars edge.
DW
Dave W's updateReviewer Update
11 Jan 2021, 15:59Update
Sent a reference number and further commitment that a technician would be attending to the problem and contacting me. Or a "consultant".
Week later still waiting! Service still severely impacted.
Sent a reference number and further commitment that a technician would be attending to the problem and contacting me. Or a "consultant".
Week later still waiting! Service still severely impacted.
DW
Dave W's update11 Jan 2021, 15:59
Reviewer Update
Update
Sent a reference number and further commitment that a technician would be attending to the problem and contacting me. Or a "consultant".
Week later still waiting! Service still severely impacted.
Sent a reference number and further commitment that a technician would be attending to the problem and contacting me. Or a "consultant".
Week later still waiting! Service still severely impacted.