EM
Eugene M

1 reviews | Active since Sept 2022

29 Sept 2022, 13:46

Vodacom poor service delivery

The one star rating is even to much of a rating I wish I could rate them zero. In June this year a Vodacom salesman knocked on my door and sold me a Vodacom fiber package not knowing that the infrastructure in my complex is not yet installed i took the deal from him i soon receive a router and ****ol, only to find out a different company will install the infrastructure .Now after three service request statuses cancelled by Vodacom with out my Knowledge The operator is to eager to send me a cancelation reference number i have been waiting patiently for past the three month for Vodacom fiber to be installed i am tired of this incompetency ,i now canceled my request for fiber installation , i will go elsewhere

0
Replies (2)
Vodacom
Vodacom's reply29 Sept 2022, 14:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
EM
Eugene M's update29 Sept 2022, 14:04
Reviewer Update
I will be waiting to see if this issue can be resolved