Vodacom - Poor Service Delivery

Good day,

On the 2nd of August 2021 i called VOD advising them that i am moving at the end of August and require my line relocated to the complex next door. the week before the 28th of August 2021 i tried calling to confirm relocation of the line for the 28th of August 2021 to my surprise i was advised that i was supposed to call a month in advance which i did. after numerous calling the for assistance i was advised that i need a Sales Order the consultant than did a sales order she advise hence there was no relocation done because i required a Sale Order to be done. this was done the following weekend the Tech came with a new device which shocked me as i advised them i already have a device, the Tech advised they cannot relocate the line as there new complex already has a fibre line they cannot do the relocation.

I then called that Monday to find out what i had to do the consultant advised me that i had to cancel both application the old application and the new one i was shocked and he explained the lady who did a Sale Order requested a new contract.

The guy i spoke to said he was going to have the matter resolved till date nothing was done and i had 2 debit orders off my account. today when i called nothing was done in cancelling the contracts i Spoke to Noma this morning and she cannot explain to me what is going on.

This is so tiring that no one at Vodacom knows what they are diing