1 reviews | Active since Dec 2015
Vodacom Poor Service Delivery
Good day,
This is not a complaint yet but rather a question/remark/comment which may end up a complaint...... I am due for a contract upgrade 01 June 2019. On Friday last week I browsed for possible available deals on Vodacom online. I entered my cell number and to my surprise it came up that I can upgrade now. So I went through the process and placed an order, if I upgrade now or in June would not be much of a difference. I received a successful confirmation of the order via email but to date no call from Vodacom which promises "free next day delivery".
Then it struck me that maybe Vodacom places the order now but will only deliver in June when my upgrade is due. Is this now a new way of "entrapment" to get loyal subscribers to place the order now at a higher package cost and handset fee than 2 months later (upgrade due date) when the cost will then most likely be little cheaper for the same package and handset?????
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that records indicate that your query was addressed by the relevant department.
Have a pleasant day further.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that records indicate that your query was addressed by the relevant department.
Have a pleasant day further.
Regards
Vodacom Consumer Website Team
