VODACOM POOR SERVICE DELIVERY

I had the misfortune of signing a fibre contract with Vodacom October 2018, at that time we were informed of a 100gig free until the fibre is connected, later to learn which was not the case as we were misinformed by the sales rep. Lesson learnt was not to sign without reading the fine print. In the beginning of February Vumatel installed the fibre router, and Vodacom needed to configure the router, so we could have access to fibre. Despite numerous phone calls over 20 to ( Carmeliter, Musa, Zanele etc) and a whole lot of SR numbers we still have no joy in getting a technician out to configure the fibre. I now wanted to cancel the vodacom contract due to frustration and no service delivery as my business is running at a loss, and was informed I will still be liable for the costs. BECAREFUL WHEN TAKING OUT VODACOM CONTRACTS FOR FIBRE rather go directly with Vumatel.