Vodacom poor service delivery

I am a customer of Vodacom for several years. My latest experience with the consultants that represent the business is very disappointing. My latest contract was due for upgrade and I opted to take an upgrade from a consultant from the call Centre only to find that I was dissatisfied with the product I had chosen. My data is not enough and I was not given the finer details or options available to me while on call. Yes this is a discounted package and I was told to wait 3 months until I could make any changes.

This week, 1 Dec 2022, I decide to visit the nearest Vodacom store so I could get some kind of assistance. To my dismay after a long wait instore, I was told that my options to migrate a package will not be feasible as I was already on a discounted upgrade done in July and it will now cost me even more than anticipated.

As a customer do I not have any options left? Vodacom, I am stuck with a package that is not suitable for what I require... Looks like I will have to consider my future business elsewhere.