VODACOM POOR SERVICE DELIVERY!

<p>! Good day, My complaint is about a Tipple charge of data to my account. And VODACOM just does not seem to be able to refund me and invoice me correctly. The incident occurred on the 01 May 2017 when Vodacom deducted their debit order on the correct date and gave me R200 airtime because I am on a contract that’s what I receive. I then like very month change the airtime into data of 1GB for 30 days but when I tried that there request did not go through for several times I then tried the buy the one the occurs every month but that too also did not pull through may 1GB of DATA. Later on then an SMS came in stating that I have now bought the 1 GB of data and I am less the R149 they charge for data. And have a balance of 1GB of data and the change. Which is airtime. Now 01st June 2017 comes and I am billed R149 BY 2 of data that I did not even receive or used. I call Vodacom to query the issue and the consultant says she sees the error and yes it shows that the data did not go through. Then I tell her that look here sis I do not want this data that you guys have billed please re-emburse me my money I need my money. Then she say she will escalate the issue to support or people higher than her who will assist me. After hanging the phone I check my balance and Bang 1GB of data put into my account :-0 but how because this is not what I requested and I call Vodacom again very upset and they tell me to wait 7 days for the query to be resolved. I then tell this lady I did not request for this data take it out I do not want it I want my money and then she says she has cancelled this subscription that did not go through and it will not show gain and I am like okay. 7 days later I call Vodacom again on the query and they give another 7 days to wait for the query to be resolved and guess what after the phone call Bang 2GB of data loaded to my phone. I am really angry at this point. I tell the lady I do not want this data that you guys keep on giving me I want my MONEY!!!!!!!! To be deposited into my account. One lady I called said this data Vodacom keeps giving me is an apology data for the inconvience they have caused me. Then she tells me we will escalate the issue I think I have called Vodacom 15 times and they have not resolved this issue and I am thinking of cancelling their contract and going to the bank to ask for a reversal. I also told the consultants but they told me to wait for the issue to be resolved lest Vodacom deducts double the amount I called again and another lady said I must wait 30 more days to get the money I am really so upset right now please assist and tell me what to do. They can fix my invoice for this month so that the amount is less the 298 they have changed me. But this month to the 149 GB still appears which they have said it’s cancelled. I am really shocked by this service delivery it’s of such incompetence someone at Vodacom is not using their ears to listen to customer queries I am such an unhappy client with VODACOM:-((((((((((((((((((((((((((((((((((</p>