Vodacom Poor Service delivery

My Vodacom WiFi went off on Thursday 16 September, I reported it on the same day and the Call Centre Operator said it will be attended to. SR *** was issued. On Friday 17 Sep I followed up and the Call Centre Operator said they will get back to me but it might take 24 - 48 hours for a Technician to attend to the problem. On Saturday 18 Sep I followed up again and the Call Centre Operator did get back to me this time, but he could not get hold of the Technician. On Sunday 19 Sep the Call Centre Operator promised to get back to me. It seems that the Call Centre and Maintenance Department is not on the same page and the one hand does not know what the other is doing. Service delivery is disappointing especially because in times like this, a lot of business is conducted from home but I don't suppose this is important for Vodacom. We totally rely on Data to continue with Bussiness