Vodacom poor service delivery

I booked my phone in on the 18/01/2016 at vodacom in jabulani mall as it is insured with vodacom. I was assisted by a guy named tosby was disinterested in his assistance. Yet i still havent received my phone nor have i received any feedback as i am doing the run arounds even after an sms was sent in error they say for me to fetch my phone. What a pathetic service that i pay for and i am still waiting