Vodacom Poor service delivery

I've recently upgraded but whe I received my upgrade it was ot what I wanted. The same day it was delivered I contacted Vodacom to cancel the upgrade and collect the parcel again. This happened of the 5th of October. Since then I've been calling numerous times as to why the parcel is still not collected they said it takes up to 12 working days. 12 working days passed and the parcel is still not collected I called again and the address that was given to RAM was incorrect and I've spoken to 6 consultants to correct my address not sure how it was incorrect if there wasn't any problem with the address when it was delivered. The I've contacted Ram and Vodacom on numerous occasions and everytime the previous consultant didn't complete the request and logged the return with RAM for collection. This is totally unacceptable I've missed on a deal because there's a delay with the collection of the parcel. I've contacted RAM again and their is no collection logged with them. This is unprofessional and *********** service.