SV
Shereen V
1 reviews | Active since Nov 2014
06 Nov 2019, 15:26
Vodacom poor service delievery
I am totally disgusted with the level of service provided by Vodacom My contract was suspended I paid the amount owed 2 wks ago and upto today the line is still suspended when you call them everyone promise to escalate or to log it with technical one consultant even said the line was reported as ******??? I suppose I have to keep paying for a service I dont use because I'm under a contract with Vodacom?
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Vodacom's replyOfficial
07 Nov 2019, 07:16Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Nov 2019, 07:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
14 Nov 2019, 08:11Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply14 Nov 2019, 08:11
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team