Vodacom Poor Service

Item: Vodacom
Rating: 1
Author: Subash P

Vodacom logged me as missing a payment when I have always paid every month and on time. I disputed this was even given a credit balance but Vodacom sent a missed payment note to the credit scoring company logging me as missing a payment and giving me a five year record. I have reached out to Vodacom with no response.

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Replies (1)

Vodacom's replyOfficial

30 Jun 2024, 20:24

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply30 Jun 2024, 20:24

Official