VODACOM POOR SERVICE CONTINUE

***** on the account which has since been resolved. I keep on telling Vodacom that the phone must go to pay as you go. On the 22May I received a call and mail - I need to pay R 986.10 - before I can by switched to pay as you go 1) Debit order taken of my account R1 253-52 on 22May 2) Another Debit order taken of my account R484 20th June Below mail received From: Vodacom - Subscriber Collections <***> Sent: Monday, 22 May 2023 13:35 To: Hurn, Belinda B Subject: Vodacom Notification - I***-0

Vodacom notification Dear Vodacom Customer

Vodacom account number: I***

According to our records payment of R 986.10 was not received on your Vodacom Account. Please make immediate payment to avoid disconnection of all services.

How to pay your account: • Over the counter payments at Absa, FNB, Nedbank or Standard Bank • At selected Vodacom Customer Walk in centres (please refer to your monthly statement for a store closest to you) • Log onto www.vodacom.co.za to initiate a debit order • Via Internet / ATM banking - Select Vodacom Pty Ltd from your Bank Approved Beneficiary list and enter your Vodacom account number as the reference number

To arrange for a payment plan on your account, contact our call centre on ***

Kind regards Vodacom Subscriber Collections (Automated Computer generated email. Please do not reply to this email.)

Please refund my money as VODACOM has no right to take additional. funds from my account - no consent given. Please place on PAY AS YOU GO!!!!! Please this is most frustrating to deal with VODACOM - no regard for the person on the other side - PLEASE VODACOM PLEASE CAN YOU ACTION MY REQEUST AND PLEASE REFUND ME FOR FUNDS TAKEN YOU SHOULD NOT HAVE TAKEN!