ZS
Zizipho S

1 reviews | Active since May 2020

29 May 2020, 19:31

VODACOM POOR SERVICE, CONSULTANTS KEEP ON SAYING THEY CANCELLED BONUS DATA BUT ITS NOT CANCELLED. NEED TO BE HUGE BILL

Vodacom consultation will say thy have done something and when you followup its not done. Called 6May to cancelled Bonus data on my 3 numbers and Mamanepe said she canceled all of them. Called on the 27 May to make sure and I was told by Dorothy they are not cancelled. DOROTHY PROMISED TO CANCEL them AND CALL ME ON Friday 29May. TODAY FRIDAY I DIDNT GET A CALL from her, end up calling vodacom again and STILL THE DATA HAS NOT BEEN CANCELED. THIS IS ALMOST 40 GB Bonus data AND IT'S EXPENSIVE. I CAN'T AFFORD TO PAY FOR THIS DATA WHICH WHERE ADDED WITHOUT MY KNOWLEDGE. IF THIS IS NOT REMOVED ON THE 1JUNE VODACOM WILL LOAD THIS DATA AND BILL ME. Vodacom doesn't care for the customers as long as they are making money.

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Replies (1)
Vodacom
Vodacom's reply30 May 2020, 15:38
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team