Vodacom Poor Service Communication Administration

A/C QV380413-5. 24 Aug 13h00 to 13h32 I spoke to Brandon to cancel my month by month contract. He told me the contract had successfully cancelled. However I later phoned out this was not done. I contacted Nomkasi during October and complained. She Saud they had no record of the cancelation and completed another cancelation. I complained that I did not want pay for the months accumulated and she would investigate the matter. 12 Dec I had a collection agency contact me saying I owed in excess of R1700. Before I could properly dispute this, the call was disconnected. I am a pensioner in poor health, with limited income, so I am very annoyed about the poor lack of service, communication and administration by Vodacom. I am looking to Vodacom to confirm again the cancelation and that no monies are due. The Vodacom App is unreliable.