Vodacom Poor Service

So I did an Upgrade at the Beginning of January, my phone got delivered on the 12th of Jan but without a simcard. I then proceeded to call Vodacom that same day, and was advised that they will deliver the simcard. Twice the simecard was not delivered on the days they advised and after almost 20 calls and speaking to 20 agents, being sent from pillar to post and wasting about 3600 hours on calls, two months later I still have not received my sim. I just got off the call with a Vodacom agent and he told me there was nothing on the system, so all my calls was me being taken for a ride. What about my data and airtime of the past few months?