SN
Sibongile N
1 reviews | Active since Dec 2016
15 Jan 2024, 10:10
VODACOM POOR SERVICE
Their service delivery is extremely poor and very disappointing. Their fiber line has been off since Friday in my house, no feedback even their Managers do not know what is customer service . As I was told by their contact centre they will be contacting me to date no one has called. I have to keep on calling and getting the same response without resolving the problem . They don’t know what impact has this on my side.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
15 Jan 2024, 12:13 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 Jan 2024, 12:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
SN
Sibongile N's updateReviewer Update
15 Jan 2024, 16:06Good day Vodacom,
Your consultant has not contacted me, I am the one who is following up on the issue. it is still not resolved.
Your consultant has not contacted me, I am the one who is following up on the issue. it is still not resolved.
SN
Sibongile N's update15 Jan 2024, 16:06
Reviewer Update
Good day Vodacom,
Your consultant has not contacted me, I am the one who is following up on the issue. it is still not resolved.
Your consultant has not contacted me, I am the one who is following up on the issue. it is still not resolved.