NM
Nicholas M
1 reviews | Active since Jan 2021
19 May 2023, 16:59
Vodacom poor service
On 8 May 2023, I woke up to no internet and I called Vodacom, to-date the 19 May 2023, I still don't have internet irrespective of calling Vodacom everyday. The don't know what is a problem so everyday I'm told a different story. I'm only remembered when I call in for a feedback. 2 weeks of no internet and empty promises from Vodacom.
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Replies (4)
Vodacom's replyOfficial
20 May 2023, 11:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 May 2023, 11:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NM
Nicholas M's updateReviewer Update
20 May 2023, 16:554 days ago, Vodacom decided to change my router and still as we speak, no router, no internet but Vodacom has already debited my account with future installment. I already paid for services that I don't receive. No one in Vodacom knows what is wrong as a result no one can can or willing to fix the problem. Spoke to metrofibre and they assured me that there're line is working perfectly and problem is with Vodacom. I'm about to enter a 3 week without internet, to be far abd honest Vodacom, isn't this a reason enough to terminate my contract. I gave you enough time and a benefit of a doubt to fix this but as usual I'm just one unsatisfied customer who cares.
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Nicholas M's update20 May 2023, 16:55
Reviewer Update
4 days ago, Vodacom decided to change my router and still as we speak, no router, no internet but Vodacom has already debited my account with future installment. I already paid for services that I don't receive. No one in Vodacom knows what is wrong as a result no one can can or willing to fix the problem. Spoke to metrofibre and they assured me that there're line is working perfectly and problem is with Vodacom. I'm about to enter a 3 week without internet, to be far abd honest Vodacom, isn't this a reason enough to terminate my contract. I gave you enough time and a benefit of a doubt to fix this but as usual I'm just one unsatisfied customer who cares.
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Nicholas M's updateReviewer Update
20 May 2023, 18:12Here is SR***. Monday, I'm getting a new service provider.
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Nicholas M's update20 May 2023, 18:12
Reviewer Update
Here is SR***. Monday, I'm getting a new service provider.
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Nicholas M's updateReviewer Update
23 May 2023, 13:53Eventually, I'm now connected. Please improve your systems. Thanks.
NM
Nicholas M's update23 May 2023, 13:53
Reviewer Update
Eventually, I'm now connected. Please improve your systems. Thanks.