Vodacom poor service

I did an online upgrade in March 2022.

When the courier company delivered the phone it was not what I expected.

Within the required 21 days, I requested Vodacom to collect the phone as was told by Vodacom, that I had the option of doing.

Since then, I have been waiting for the courier to collect the phone to no avail. (5 Months!!!!!!)

I have phoned Vodacom numerous times to request the phone's collection. Every time I am told the courier company will contact me and that the matter has been escalated. Still no collection!!!!!!!!!!!!!!!!!!!!! I have forwarded numerous emails to *** No response!!!!!!!!!!!!!!! Very poor service.